At KSI Law, Kreditor Services is our division dedicated to legal recoveries and enforcement solutions for creditors across Canada. Our mission is to deliver exceptional results by streamlining the legal recovery process through innovation, compliance, and strategic litigation.We are committed to setting the national standard for creditors' rights, offering efficient, accountable, and client-focused solutions that drive performance and protect financial interests.Annual Salary$38,000–$45,000 [+ monthly bonus structure]As a Resolutions Officer, you will be:Collecting on balances ranging from over $750 up to $2,000, covering all provinces.Managing inbound and outbound phone calls with account holders and emails using standardized Outlook templates.Maintaining detailed notes and payment arrangements in the legal CRM system.Reviewing account history and assessing for dispute or resolution path.Interpreting credit reports to guide repayment strategiesProviding informed guidance on credit impact and account resolution optionsCompliance & DocumentationUpholding the professional standards KSI Law maintains as a law firm regulated by the Law Society of Ontario, including accurate documentation and ethical account-handling practicesAccurately documenting compliance-relevant actions, dispute notes, and resolution outcomes in the legal CRMFollowing internal policies, scripts, and compliance protocols specific to moderate-balance and credit-bureau-related accountsCollaborating with Sr. Resolutions Officers and management on escalated or complex accountsSupporting team performance and reporting on portfolio status against monthly targetsContributing repayment-strategy insights to management reporting cyclesAs our ideal candidate, you will bring:Required:2+ years in a collections, credit, or contact centre role, including third-party collections experienceWorking knowledge of credit reporting and how collection activity affects credit standingStrong verbal and written communication skills,



with experience handling complex or escalated customer interactionsProficiency in Microsoft Outlook, Excel, and CRM systemsFluent in English (spoken and written)Availability to work rotating shifts, including mandatory rotational SaturdaysPreferred:Familiarity with Canadian credit bureau reporting practices (Equifax, TransUnion)Prior experience in dispute resolution or credit counsellingLocation & Schedule:On-site — Markham, Ontario, Canada. Shifts rotate across 9am–5pm, 11am–7pm, and 1pm–9pm, with mandatory rotational Saturdays.Compensation & Employment Terms:$38,000–$45,000 annually, plus a monthly performance bonus. This is a salaried position. Includes a fully employer-paid benefits package — health, dental, vision, life insurance and AD&D;, and long-term disability coverage, with no cost-shared premiums — beginning after a 3-month waiting period.As a member of the KSI Law team, you will have access to:Weekly incentive programs tied to performance and targetsA commitment to professional development and growth opportunitiesAn active social committee hosting regular team events and recognition programs throughout the yearFree gym membership at our office location24/7 support through our Employee Assistance Program (EAP)Access to additional wellness perks through our group perks plan, including virtual healthcare, second-opinion medical support, and exclusive discount programsKSI Law uses artificial intelligence (AI) as part of our application screening process to help identify candidates whose qualifications and experience align with this position's requirements.Equal Opportunity StatementWe thank all applicants for their interest in KSI Law; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. KSI Law is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

📌 Resolution Officer (Markham)
🏢 KSI Law
📍 Markham