Director, Clinical Recruitment and RetentionToronto / Greater Toronto Area$110k to $130k plus benefitsMPA are retained by a Toronto based CRO to recruit for a Director, Clinical Recruitment and Retention. The CRO runs early-phase studies, bioequivalence testing, validates new drugs and provides regulatory support for pharmaceutical companies.This role oversees all participant recruitment and pre-screening operations for clinical research studies, including BE and Phase I trials. It develops and executes recruitment strategies, ensures enrolment objectives are achieved, and provides leadership to the Toronto Clinical Recruitment team.Responsibilities- Lead the Clinical Research team to achieve study objectives while ensuring compliance with study protocols, BPSI SOPs, GCP, regulatory requirements, and timelines.- Establish, monitor, and report on KPIs and performance metrics to drive operational excellence and stakeholder transparency.- Develop and execute participant recruitment and engagement strategies to maximize enrolment, reduce screen failures and no-shows, and maintain a healthy participant database.- Collaborate with Marketing to optimize participant acquisition through digital, social, and traditional marketing channels.- Develop recruitment strategies for specialized patient populations based on study requirements.- Contribute to the development and review of study protocols, SOPs, quality systems, internal procedures, and participant compensation models.- Conduct protocol feasibility assessments and provide operational input on study design, recruitment, inclusion/exclusion criteria, laboratory requirements, and compensation.- Optimize clinic resources, scheduling,



and enrolment planning to support efficient study execution.- Support strategic initiatives, partnerships, and process improvements that enhance productivity, scalability, and cost-effectiveness.- Evaluate and implement digital solutions to improve participant engagement, operational efficiency, and stakeholder visibility.- Achieve departmental Objectives and Key Results (OKRs) established by Executive Management.- Prepare and present strategic plans, performance metrics, and operational updates to internal stakeholders, clients, and sponsors.- Provide leadership and oversight of Call Centre operations, including workforce planning, performance management, service quality, and recruitment support.- Communicate recruitment risks, enrolment challenges, and timeline deviations proactively to mitigate study impacts.- Oversee Clinical Recruiters and Clinical Recruitment Coordinators, ensuring accurate documentation, data management, participant scheduling, and compliance with study requirements.- Develop and manage study-specific recruitment plans that balance participant safety, clinic capacity, staffing, timelines, and budget considerations.Qualifications- Knowledge of Good Clinical Practice.- Able to work in research setting and aware of the confidentiality that is required in research.- At least 4+ years’ experience in clinical research or related field.- Computer literacy: MS Office, valuable communication skills, problem solving, organizational and leadership skills.- Relevant previous Management and training experience required.If this opportunity sounds of interest, please reach out to [email protected] for more information.#J-18808-Ljbffr

📌 Director Clinical Recruitment And Retention - C$110,000 - C$130,000 A Year (Toronto)
🏢 MPA
📍 Toronto