Lead as an IT Operations Leader in Ottawa, ON, driving service delivery and cybersecurity for a respected federal entity. This hybrid position requires bilingual capabilities and valid clearance.In this essential role, you will guide IT operations and deliver continuous service improvements while developing a high-performing team. You'll collaborate with business leaders to align technology initiatives with organizational goals in a regulated environment. Your leadership will ensure secure and reliable IT services.Key Responsibilities:Manage IT operations and Service Desk initiativesEnhance service quality through continuous improvementStrategic advisor on technology and architectureHandle vendor and service performance oversightAdvocate for security and compliance standardsRequirements:5+ years of leading IT operations in enterprisesExperience with ITIL for Service Desk managementProven background in cybersecurity governanceStrong management of cross-level stakeholder relationshipsSecret Security Clearance and bilingual proficiency requiredContribute to meaningful digital transformation while working collaboratively in a technology-driven federal setting.#J-18808-Ljbffr

📌 It Operations Leader In Ottawa (Gatineau)
🏢 Federal Entity
📍 Gatineau