Manage cargo service handling with a focus on customer satisfaction, operational quality, and employee development at Swissport. Adaptable scheduling supports operational requirements.

The manager coordinates cargo activities while maintaining procedures, policies, and brand values throughout the operation. You will build stakeholder relationships, coach teams, monitor customer feedback, and support audits and corrective actions. Strong analysis and continuous improvement guide performance decisions.

Key Responsibilities:

- Plan and manage cargo service handling activities
- Coach employees toward accountability and development
- Monitor customer satisfaction and implement improvements
- Build relationships with authorities, customers, and partners
- Maintain operational procedures and compliance records

Requirements:

- Minimum five years of industry experience
- Excellent communication skills in French and English
- Eligible to work in Canada
- Knowledge of office operations and business support
- Strong analytical and problem-solving abilities

Support Swissport cargo service excellence through relationship building, employee coaching, accurate documentation, and performance improvement.

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📌 Cargo Service Handling Manager (Dorval)
🏢 Swissport
📍 Dorval