Digital Workplace systems support in Toronto combines platform investigation, API awareness, and documentation for Flight Centre Travel Group.

This full-time Application Support Analyst role provides Level 2 triage, investigation, and resolution across business-critical applications. You will examine application logs, workflow histories, API responses, monitoring tools, and system data to determine resolution pathways. The team supports Salesforce, Nintex K2, Microsoft Power Platform, and connected integrations.

Key Responsibilities:

- Investigate failures across connected systems and integrated workflows
- Determine whether issues require resolution, monitoring, or escalation
- Collaborate with analysts, developers, and QA on platform dependencies




- Participate in regression testing and release readiness activities
- Maintain runbooks, known-error documentation, and support guides

Requirements:

- Experience with application logs, workflow histories, and monitoring tools
- Understanding of API-driven, automated, and event-driven processes
- Robust analytical and problem-solving capabilities
- Experience maintaining technical documentation and knowledge articles
- Willingness to learn multiple business-critical platforms

Use integrated-systems analysis, API knowledge, and technical documentation skills as a Digital Workplace Systems Support Analyst.

📌 Digital Workplace Systems Support Analyst (Toronto)
🏢 Product and Technology
📍 Toronto