Lead production incident response at Tata Consultancy Services, combining troubleshooting, vendor escalation, synthetic monitoring, and customer-facing service support.

This Site Reliability Engineer role supports production reliability across CDN, DNS, certificates, cache behavior, and third-party integrations. You will investigate outages, coordinate vendors, collect evidence, and enable service desk diagnostics. On-call participation and root cause analysis are central to the work.

Key Responsibilities:

- Participate in on-call rotations for production support
- Manage vendor escalations and resolution tracking
- Collect evidence and communicate with stakeholders
- Resolve authoring-source outages and visibility issues
- Document diagnostics for service desk teams

Requirements:

- Robust Production Support or Site Reliability Engineering experience
- Experience with synthetic monitoring and observability
- Knowledge of third-party service integrations
- Strong troubleshooting and root cause analysis skills
- Experience with DNS, certificates, and cache management

Use incident management, vendor coordination, monitoring, and root cause analysis skills to support resilient customer-facing production services at TCS.

📌 Site Reliability Engineer Incident Management (Toronto)
🏢 Tata Consultancy Services
📍 Toronto