Develop engaged Indigo teams through authentic feedback, clear objectives, and customer-focused leadership while supporting store sales and service performance.

The Customer Experience Manager builds robust specialty retail teams and develops talent. This role empowers employees, provides performance feedback, and clarifies objectives aligned with Indigo goals. The manager also leads customer service, events, safety, and the store culture of continual learning.

Key Responsibilities:

- Attract, develop, empower, and stretch team talent
- Provide authentic feedback on performance and potential
- Align team objectives with Indigo and store goals
- Foster continual learning and openness to feedback
- Ensure employee and customer health and safety

Requirements:

- College degree preferred or equivalent job experience
- Two to three years’ specialty retail management experience
- Ability to lift medium to large items safely
- Availability for flexible evenings, weekends, and holidays
- French and English bilingualism required in Quebec

Use people leadership, customer service, performance feedback, and retail management expertise to strengthen Indigo’s store experience.

📌 Retail Team Development Manager (Calgary)
🏢 Indigo
📍 Calgary