Advance production support through Python or Shell automation and AI-assisted troubleshooting at Citi. Work hybrid while improving resilience across global platforms.

As a Senior Production Support Analyst, you will move beyond traditional incident handling within DCP’s engineering-oriented support function. You will automate operational tasks, detect resiliency gaps, investigate recurring issues, and support secure platform evolution. Your work contributes to intelligent operations and modernisation across Citi’s Securities Services data estate.

Key Responsibilities:

- Automate operational tasks using Shell or Python scripting
- Apply AI-assisted tools for troubleshooting and investigation
- Identify recurring incidents and eliminate underlying causes




- Assess production risks and support controlled deployments
- Own platform knowledge and escalate complex operational issues

Requirements:

- Five-plus years in application support or platform operations
- Practical Shell or Python implementation experience
- Structured ITIL-aligned incident, problem, and change management
- Experience with global handovers and on-call discipline
- Experience with data-intensive or financial services environments

Combine automation, AI-assisted operations, incident management, and platform expertise to strengthen Citi’s production support capabilities.

📌 Production Support Automation Specialist (Mississauga)
🏢 Citi
📍 Mississauga