Shape outstanding TUMI client experiences at Yorkdale through service, relationship building, and team leadership. Support sales growth across the store.

As Associate Manager, you will help deliver service that reflects TUMI’s brand and product assortment. The position centers on client relationships, sales performance, people development, and compliance. You will communicate across the team, adapt to change, and support store execution.

Key Responsibilities:

- Provide outstanding service and strengthen client relationships
- Teach training content through consistent roleplay and coaching
- Complete quarterly personal development goalsetting
- Maintain Tumi University Training and company policy compliance
- Execute event strategies and client service practices

Requirements:

- Strong client experience in retail, preferably luxury markets
- Ability to adapt communication across teams and leadership
- Commitment to ethical conduct and organizational business goals
- Availability for diverse schedules, including weekends and holidays
- Ability to stand, move, lift, push, and use ladders

Use client service, communication, people development, and compliance strengths to support TUMI’s Yorkdale retail performance.

📌 TUMI Client Experience Store Leader (Toronto)
🏢 TUMI
📍 Toronto