Improve IT administration through scripting, access management, and process improvement as an IS Product Support Specialist II supporting internal users.

This experienced support position handles Level 1 and Level 2 assistance while identifying repetitive tasks suitable for automation. You will support account provisioning, permission management, reporting, log collection, system checks, and release management activities. The workplace includes Microsoft 365, Linux, Windows, and tools such as PowerShell where appropriate.

Key Responsibilities:

- Identify repetitive administrative tasks for automation
- Use basic scripting to improve operational efficiency
- Support account provisioning and permission management
- Assist with reports, log collection, and system checks




- Participate in release management and process improvement

Requirements:

- Minimum five years of relevant helpdesk or IT experience
- Experience supporting Microsoft 365 or similar tools
- Basic scripting or PowerShell familiarity is an asset
- Understanding of accounts, authentication, and access management
- Willingness to learn technologies and technical responsibilities

Use support expertise, scripting, Microsoft 365, and access-management knowledge to strengthen practical IT administration and operations.

📌 IT Automation and Access Support Specialist (Windsor)
🏢 Russell A. Farrow
📍 Windsor