We are currently seeking a Bilingual Disability Senior Case Manager for a client based across Canada. Product lines are Individual Disability and Life Waiver of Premium. The successful candidate must be able and willing to work in a team environment and be motivated to maintain exemplary customer service to our clients.

Responsibilities

- Establish and maintain superior customer service to policyholders, agents, marketing centers.

- Manage ongoing claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas.

- Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits.

- Make decisions on claim benefit eligibility determination and communication decisions to stakeholders.

- Document the claim file to ensure an accurate record of events that transpire in the claim handling.

- Obtain proper file information and review with policy provisions to verify eligibility.

- Accurately maintain claim records on system to ensure accuracy of reserve calculations.

Qualifications

- University degree in any discipline or equivalent experience.

- 3+ years of experience in claims adjudication, ideally in disability claims.

- Strong customer service orientation with solid negotiation skills.

- Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).

- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

- Excellent interpersonal skills,



with strong oral and written communication skills to interact with internal and external clients, service providers, brokers, physicians, employees, hospitals, investigators, and lawyers.

- Working knowledge of government legislation and legal precedents, the Insurance Act and/or the Civil Code of Québec an asset.

- Strong working knowledge of medical conditions and terminology, with experience interpreting and applying financial documentation and fair claims practices.

- Good understanding of underwriting processes.

- Robust analytical skills to assess conflicting information from multiple sources to evaluate risk and make timely, effective decisions.

When you join our team:

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .





Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Referenced Salary Location

Canadá, Quebec -Remoto a tiempo completo

Modalidades de Trab

📌 Bilingual Individual Disability Senior Case Manager (Canada)
🏢 Manulife
📍 Canada