Build scalable GTM-to-Delivery systems remotely from Greater Toronto, Montreal, or Ottawa as Cohere’s Business Systems Analyst.

The Delivery Operations Analyst turns nebulous operational needs into actionable workflows for Cohere’s Deal Desk process. You will identify manual inefficiencies, implement and test automations, monitor outcomes, and iterate across the workflow. Accurate Salesforce and Mission Control records will support delivery execution and coordinated customer handoffs.

Key Responsibilities:

- Identify repetitive work and automation opportunities across workflows
- Design, implement, test, monitor, and improve automations
- Maintain process documentation, workflows, and operational playbooks




- Investigate data inconsistencies and drive corrective resolution
- Support timely handoffs between GTM, Deal Desk, and EPM

Requirements:

- Two to four years in analysis, operations, or coordination
- Solid automation skills and experience with multiple AI tools
- Process-oriented approach to systematizing actionable work
- Strong written and verbal communication skills
- Ability to manage processes involving multiple stakeholders

Use systems thinking, AI-enabled automation, and process improvement to strengthen Cohere’s enterprise delivery operations.

📌 Business Systems Analyst GTM Delivery (Ottawa)
🏢 Cohere
📍 Ottawa