You love making sure the spotlight turns on.At Direct Focus, Account Coordinators are the operational backbone of our Client Experience team. You're the person who keeps projects moving, information organized, details accurate, and teams aligned. You help turn complexity into clarity and ensure client commitments become reality.This role isn't about being an administrator.It's about becoming a future client leader.We're looking for someone who is naturally curious, highly organized, detail-oriented, and eager to learn how strong client relationships are built from the inside out.If you're the kind of person who notices the thing everyone else missed, enjoys creating clarity, consistency, and momentum, and takes pride in helping teams succeed, we'd love to meet you.What We Mean By Great Client ServiceAt Direct Focus, outstanding client service means more than being responsive. It means understanding our clients' businesses, anticipating needs, communicating clearly, creating value proactively, and helping clients achieve meaningful business outcomes.We pride ourselves on being trusted partners - not just service providers. We build long-term relationships by combining strategic thinking, operational excellence, and a genuine commitment to helping our clients succeed.Keep Projects MovingCoordinate project intake, track timelines and deliverables, maintain documentation, and help ensure work moves efficiently through the organization. You'll help keep projects on schedule, teams aligned, and priorities moving forward.Support Client DeliveryPrepare meeting materials, document key decisions, track action items, and help ensure client requests are communicated clearly across internal teams.Protect QualityReview deliverables and monitor workflows to help ensure work is accurate, on-brand, aligned with client requirements, and reflective of Direct Focus quality standards before it reaches the client.Identify Risks EarlyMonitor timelines, budgets, and project activity,



helping Account Managers identify potential issues before they become problems.Learn the BusinessWork alongside Account Managers and Account Directors, developing the skills and business acumen required to grow into future client leadership roles.What Success Looks LikeSuccess in this role means:Deliverables are coordinated accurately and on timeDocumentation is organized and reliableInternal teams trust your informationProject risks are identified earlyClients experience smooth, professional serviceYou continuously improve your knowledge of marketing, client service, and agency operationsWhat You Bring1-3 years of marketing, communications, business support, or project coordination experienceExceptional organizational skillsStrong written and verbal communication abilitiesExceptional attention to detail and a commitment to getting things rightAbility to manage multiple priorities simultaneouslyCuriosity and willingness to learnComfort using project management platforms, digital tools, and AI-enabled productivity solutionsAgency experience is an asset, but not required.How You Live Our ValuesOwn itYou take responsibility for getting the details right.Better 2.0You constantly look for smarter ways to work.Make trustPeople know they can rely on you.Deliver "great"You care about quality and accuracy.You treat people with respect, empathy, and professionalism.Why Direct Focus?For more than 30 years, we've helped clients navigate change, solve complex marketing challenges, and achieve meaningful business results.We're proud of what we've built, but we're always looking for ways to improve, evolve, and create more value for our clients.We combine strategic thinking, operational excellence, technology, and scalable marketing execution to help organizations do more with less.Most importantly, we believe great work starts with great people.You'll find:Amazing teammatesCoaching and mentorshipTraining and professional developmentExposure to national and international brandsModern tools and workflowsOpportunities for growth and advancementA culture built on accountability, trust, and continuous improvement

📌 Account Coordinator (Toronto)
🏢 Direct Focus
📍 Toronto