OverviewScene+ is a joint venture between Cineplex, Empire, Scotiabank, and a network of partners. We have spent over 17 years delivering rewards and experiences and focus on innovation and technology to provide a member-centric experience. Data powers our growth and our journey to becoming Canada’s most beloved loyalty program, enabling personalized rewards and meaningful connections with our members.Joining Scene+ means contributing to a role where your passion and skills can impact millions of members. We offer rewards for diverse lifestyles and opportunities to collaborate across teams to shape the future with us.Who we needReporting to the Director of Member Services, we are hiring a Learning and Development Specialist to ensure our Contact Centre staff have the knowledge and skills to provide exceptional service to our Members. You will partner with training teams and vendors to ensure learning materials and programs are targeted, timely, and effective. You will deliver refresher sessions, update knowledge base content, and identify emerging trends and needs based on call analysis. You will also ensure updates from partners and policy changes are clearly communicated and embedded across the team.This job posting is for an existing vacancy that is a full-time, hybrid role working three days per week on site in our Toronto office.What’s in it for youOwnership and impact. You will own the end-to-end training experience for new hires and play a critical role in strengthening our learning and curriculum approach. The focus is on Contact Centre staff, with opportunities to pilot current methods and work with modern training tools, including Articulate and AI-enabled learning modules.Exposure. With millions of Members across Canada, Scene+ maintains high service standards. Our Member Services team is often the first point of contact with the brand and partners. Your work will shape daily experiences and have visible impact on our loyalty program.Career development. You will build relationships with leading brands and internal stakeholders as partnerships and services evolve. By translating program updates into effective training, you will help set best practices in learning and development and influence how we support our teams and elevate service delivery.As our new Learning & Development Specialist, you will- Facilitate and maintain learning experiences. Plan and deliver onboarding, refresher, and ad hoc training sessions for Contact Centre teams,



ensuring content is accurate, up to date, and aligned with Scene+ processes, policies, and systems. Tailor sessions to different learner needs, support knowledge transfer, and maintain e-learning modules, quick reference guides, and simulations to respond to trends and performance gaps.- Own and evolve training content and documentation. Administer internal knowledge base articles, update changes in partner programs and products, and ensure content is clear, accessible, and applicable to customer interactions, reinforcing accuracy across teams.- Reinforce learning through structured engagement. Develop monthly learning themes, quizzes, and interactive activities to reinforce concepts, promote retention, and encourage ongoing development using varied formats.- Ensure alignment across training partners. Collaborate with internal and external stakeholders to keep content consistent and updated, and ensure changes are communicated and implemented.- Measure effectiveness and drive continuous improvement. Monitor training outcomes, collect feedback, analyze insights, and refine training approaches to improve learner experience and performance outcomes.- Support learners before, during, and after training. Provide ongoing support, answer questions, and reinforce key messages to ensure confidence and improved performance.You bring- The experience. Progressive experience in Learning & Development or Training, including onboarding and refresher training in fast-paced, frontline or Contact Centre environments. Ability to translate processes, policies, and system changes into practical training, lead sessions for diverse audiences, and provide ongoing support.- The practical knowledge. Knowledge of adult learning principles and training best practices. Ability to create and adapt training content (presentations, job aids, e-learning) and maintain Knowledge Base content and documentation. Experience supporting contact centres or customer service is ideal.- The communication expertise. Excellent verbal, written, and presentation skills.



Ability to present processes clearly and build trusted relationships with internal teams and external partners.- The continuous improvement mindset. Able to manage multiple inputs, balance priorities, and ensure content remains accurate and aligned with evolving processes. Values feedback and uses data to refine training experiences.- The technical skills. Proficient with Learning Management Systems, e-learning tools (e.G., Articulate), and Microsoft Office Suite.CompensationWe offer transparent, fair, and market-competitive compensation. The role has a base salary range of 85,000 to 110,000 CAD, with alignment to expertise and role complexity. Base salary is part of a total rewards package including health benefits, employer-matched RRSP savings, a performance-based bonus, and other perks such as free movies and grocery delivery.Join usWe are dynamic and agile, working to meet partner needs and member lifestyles. Scene+ values ownership and practical, intelligent solutions, with opportunities to refine processes and implement scalable solutions that advance our success. We measure progress against our values: Member Focus, Teamwork, Continuous Improvement, Integrity, Results Driven, and Passion.What you can expect from our interview process- A virtual interview with a Talent Advisor to discuss interest in the role; the session may be recorded using BrightHire, an AI-powered video interview tool.- A virtual panel interview with HRBP, Scene+ and the Learning & Development Manager, Cineplex, to discuss day-to-day responsibilities.- An interview with the Director of Member Services to explore experience alignment.- A final interview with the VP Digital Products & Channels to discuss long-term fit.Apply nowIf you have 70% of what we’re looking for and 100% authenticity and passion, express your interest. Please email [email protected] with any accommodations or assistance needed during the application process.At Scene+, we’re committed to diversity, equity, and inclusion and welcome candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.How we use AI in our interview processWe do not use AI tools to screen, assess, or select applicants. For video interviews, BrightHire may be used for recording purposes.#LI-Hybrid#LI-DNI#J-18808-Ljbffr

📌 Learning & Development Specialist, Contact Center - C$85,000 - C$110,000 A Year (Toronto)
🏢 SCENE+
📍 Toronto