Be a Customer Experience Leader at Indigo, prioritizing customer service and omni-channel sales strategies. Focus on coaching teams and improving store operations.As the Customer Experience Leader, your mission will be to ensure an exceptional shopping experience for Indigo customers while coaching the Customer Experience Representatives. You will take charge of executing store strategies that meet sales and profitability targets, along with promoting a positive work environment. Your role will include participating in team development and health safety initiatives.Key Responsibilities:Coach CERs on customer service and salesAlign actions with sales strategies and goalsPrioritize customer needs in operationsIdentify opportunities for process improvementsSupport events enhancing customer experienceRequirements:1–2 years in a customer-focused roleExperience in team leadershipFamiliarity with health and safety regulationsStrong analytical and performance-driven abilitiesFlexible availability for schedulingChampion customer engagement and team growth within Indigo's energetic environment!