Support post-occupancy service for Brookfield Residential homes in Calgary or Edmonton. Combine construction knowledge, trade coordination, and responsive customer care.

This Customer Care Technician position manages homeowner requests, warranty reviews, service work, and complex repairs. You will communicate with homeowners and trade contractors, explain maintenance and product performance, and set explicit expectations. The work also supports construction risk assessment, service standards, and after-hours emergency coverage.

Key Responsibilities:

- Respond to call-in homeowner service requests professionally
- Coordinate homeowners and trade contractors throughout service work
- Review construction for potential warranty risks




- Plan repairs involving multiple scopes of work
- Provide solutions and feedback on recurring concerns

Requirements:

- Five years residential construction or renovation experience
- Progressive customer service experience
- Excellent interpersonal and communication skills
- Proficient computer skills
- Ability to prioritize competing work demands

Use construction service experience, customer communication, and repair coordination skills to deliver accurate warranty support for Brookfield Residential homeowners.

📌 Residential Construction Service Technician (Calgary)
🏢 Brookfield Properties
📍 Calgary