Support Shift4 Gift Card clients with clear communication, timely problem resolution, and careful follow-up across a 24/7 service operation.

As a Customer Services associate, you will answer B2C questions about orders and Gift Card usage. You will also provide B2B support for terminal setup, point-of-sale processing, transaction reports, and product inquiries. The role includes monitoring Givex databases, documenting solutions, and escalating issues across teams.

Key Responsibilities:

- Answer client questions through telephone, tickets, and live chat
- Provide post-sale support for orders and Gift Card usage
- Support terminal and point-of-sale processing setup
- Handle Gift Card product inquiries and transaction issues
- Coordinate follow-up actions and cross-team escalations

Requirements:

- Interest in technology and support-focused work
- Ability to manage deadlines, details, and multiple tasks
- Strong writing and telephone communication skills
- Willingness to learn and accept recent responsibilities
- Multilingualism in French, Spanish, or Portuguese is an asset

Bring customer service, Gift Card support, problem-solving, and communication strengths to Shift4’s client-focused service team.

📌 Gift Card Customer Service Specialist (Toronto)
🏢 GiveX Canada
📍 Toronto