Support outdoor recreation operations through equipment knowledge, inventory judgment, and customer service leadership at the University of Calgary’s Outdoor Centre.

As a recurring part-time supervisor, you will help oversee services for rental bookings, registrations, retail sales, repairs, and climbing facility access. The position requires coordinating full time and hourly staff, reallocating resources, addressing customer concerns, and evaluating procedures as product lines change. Work is scheduled Tuesday through Saturday, with possible evening or weekend overtime.

Key Responsibilities:

- Coordinate customer service delivery with administrators, staff, and clients
- Set work priorities and monitor equipment maintenance activities
- Evaluate procedures and recommend customer service process improvements
- Assess fees, reconcile cash,



authorize payments, and complete deposits
- Ensure equipment deficiencies reach the appropriate Outdoor Centre team member

Requirements:

- Outdoor Recreation or Recreation Administration education is an asset
- Experience with outdoor equipment maintenance and repair problem-solving
- Understanding of inventory management and course offering procedures
- Experience supervising customer service operations
- First Aid and CPR certification; Wilderness First Aid preferred

Bring operational judgment, outdoor gear expertise, and customer service supervision experience to the Outdoor Centre’s daily programs and services.

📌 Outdoor Recreation Operations Supervisor (Calgary)
🏢 University of Calgary
📍 Calgary