Serve FirstOntario members by phone using prompt, effective, and courteous transactional sales and service in a hybrid work environment.As a Member Service Centre Representative, you will support members through phone-based transactions and service. You will proactively confirm needs are met, refer members to appropriate staff, and complete assigned sales, service, and operational accountabilities. FirstOntario welcomes diverse backgrounds and perspectives.Key Responsibilities:Provide prompt transactional sales and service over the phoneDeliver efficient and courteous assistance to membersProactively ensure members' needs have been metRefer members to other staff when appropriatePerform assigned sales, service, and operational accountabilitiesRequirements:Grade 12 education or equivalent qualificationThree years of office experienceThree years of credit union or bank cash experienceInterest in serving diverse member backgroundsAbility to support an inclusive environmentBring phone-based member service, transactional sales, and operational experience to FirstOntario's hybrid service centre.

📌 Member Service Centre Representative (St. Catharines)
🏢 FirstOntario Credit Union
📍 St. Catharines