Support employees through help desk troubleshooting, equipment setup, and ticket documentation from PERMA-PIPE’s in office Camrose, AB operation. Work directly with users.

This Junior IT Support Specialist role handles first-level technical requests involving computers, printers, peripherals, software, and networks. You will support Microsoft Office and Microsoft 365 applications while maintaining accurate records. The work includes account assistance, equipment inventory, shop-floor device troubleshooting, and escalation of complex issues.

Key Responsibilities:

- Answer initial telephone and email support requests
- Install, configure, and maintain workplace technology equipment
- Support Microsoft Office, Microsoft 365, and network connectivity
- Document processes, configurations, calls,



and technical resolutions
- Maintain equipment inventory and asset tracking records

Requirements:

- One to three years in help desk or technical support preferred
- Knowledge of computer hardware and operating systems
- Familiarity with Active Directory, VPN, printers, or remote tools
- Strong organizational and time-management skills
- Ability to work independently and collaboratively

Use practical help desk, hardware, and Microsoft support skills to keep employee technology services documented and operational.

#J-18808-Ljbffr

📌 Help Desk Hardware Support Technician (Camrose)
🏢 PERMA-PIPE
📍 Camrose