Apply trauma-informed counselling, de-escalation, and case management skills while supporting youth through crisis, goals, and daily challenges.

This newly created Youth Worker role supports the evolving needs of youth served by 360°kids’ HOPE Program. You will work with youth affected by sexual exploitation through human trafficking, offering flexible, individualized assistance. Your approach will include role modelling, mentoring, advocacy, conflict resolution, and practical support tailored to each youth’s qualities and needs.

Key Responsibilities:

- Use youth-focused counselling and trauma-informed role modelling
- Coach youth while developing current skills and independence
- Resolve complaints and disputes through mediation and negotiation
- Document case information, observations, reporting, and statistics




- Report critical incidents and concerns through appropriate channels

Requirements:

- Human services education or equivalent education and experience
- Understanding of youth issues, trafficking, legislation, and case management
- Strong counselling, boundary-setting, judgement, and de-escalation skills
- Exceptional interpersonal, facilitation, negotiation, and conflict resolution abilities
- Availability for evenings, overnights, weekends, and holidays

Use counselling, crisis intervention, and conflict resolution skills to help HOPE youth move toward stability and independence.

📌 Trauma Informed Youth Case Manager (Markham)
🏢 360°kids
📍 Markham