Shape luxury customer experiences at Burberry through floor leadership, associate feedback, and service-focused sales performance coaching.

As Service Lead, you supervise a customer-facing retail team and reinforce the Burberry Experience through daily floor presence. You will coach during and after client interactions, manage service pacing, and partner with store management on goals and development plans. The position also supports digital engagement, customer issue resolution, and operational compliance.

Key Responsibilities:

- Deliver memorable customer interactions through quality-control supervision
- Provide in-the-moment coaching and transaction follow-up
- Reinforce Burberry Experience training through meetings and role-play




- Develop associates through recognition and performance reviews
- Drive digital experiences when face-to-face service is unavailable

Requirements:

- One to two years managing or supervising retail sales
- Advanced POS system knowledge
- Previous Apple mobile device experience
- Comfort with digital resources and tools
- Ability to follow and enforce company guidelines

Bring luxury retail leadership, customer coaching, and digital confidence to strengthen Burberry service quality and associate performance.

📌 Luxury Retail Floor Lead Burberry (Toronto)
🏢 Burberry
📍 Toronto