Elevate guest experiences at Germain Hotels as a Reservation Agent. Be the welcoming voice that assists with reservations, modifications, and personalized service for visitors.As a Reservation Agent, you will engage with guests promptly over phone and email, ensuring their booking needs are met. Your role requires expertise in room types, pricing, and exceptional customer service to optimize guest satisfaction. Collaborate with teams across departments to enhance the personalized experience for each guest.Key Responsibilities:Respond promptly to reservation calls and emailsAssist guests in selecting the best room/packageManage the waiting list for optimal occupancyCollaborate with teams to provide guest informationDevelop extensive knowledge of hotel featuresRequirements:Hospitality diploma preferred, experience an assetStrong customer service orientationPositive, organized, and proactive demeanorFluency in English and French is essentialFamiliarity with OPERA PMS is a plusBecome the energizing first contact for guests at Germain Hotels by providing tailored service and expert advice.

📌 Germain Hotels Reservation Agent Position (Montreal)
🏢 Germain Hotels group
📍 Montreal