Support Universal Credit verification in Hendon through robust document interviews, customer reviews, and face-to-face Jobcentre collaboration.

As a Verification Assurance Officer, you will strengthen frontline controls across selected Jobcentre and Service Centre locations. Government Recruitment Service needs an effective communicator to examine concerns involving identification, housing costs, children, and childcare costs. You will help reduce customer debt, prevent intentional fraud, and improve customer understanding of responsibilities and non-compliance consequences.

Key Responsibilities:

- Interview claimants about evidence supporting Universal Credit claims
- Examine suspected document validity during verification activities
- Conduct agreed evidence review meetings with customers




- Lead customer education sessions with Jobcentre colleagues
- Provide practical fraud awareness support to colleagues

Requirements:

- Excellent communication skills for robust claimant interviews
- Ability to work onsite at a Jobcentre
- Ability to collaborate with Jobcentre and Service Centre teams
- Willingness to support fraud detection and prevention
- Willingness to travel between sites as needed

Use transparent communication and evidence-based verification to support customers, colleagues, and stronger Universal Credit fraud controls.

📌 Universal Credit Verification Officer (Canada)
🏢 Government Recruitment Service
📍 Canada