Apply crisis intervention and critical problem-solving skills while supporting safety, security, and participant needs at Windsor’s H4 program.

The Client Support Worker assists with effective Homelessness and Housing Help Hub operations under Site Supervisor direction. This part-time position requires continuous indoor and outdoor monitoring, professional communication, and sound decisions during immediate challenges. You will support people experiencing homelessness while maintaining program safety and continuity.

Key Responsibilities:

• Assess entering participants and guests for needs and safety concerns
• Facilitate access to services and coordinate appropriate connections
• Collaborate during emergencies and escalated behaviour
• Provide trauma-informed intervention during incidents or crises
• Document activities and complete required reporting

Requirements:

• Ability to assess complex situations and prioritize tasks
• De-escalation skills and commitment to harassment-free behaviour
• Clear verbal, written, and telephone communication
• Updated CPR and First Aid certification required
• NVCI, Mental Health First Aid, or ASIST an asset

Combine de-escalation, crisis response, and clear documentation to help maintain protected, coordinated services for H4 participants.