Children’s Treatment Network (CTN) supports over 42,000 kids and youth with disabilities and other developmental needs. We provide intake, service navigation and coordinated service planning, assessment and diagnostic services, specialized clinics and rehabilitation services, including physiotherapy, occupational therapy and speech language therapy.Funded by the Ministry of Children, Community and Social Services, CTN is an Ontario provincial government funded not-for profit organization, that offers services through contracted partners in the education, health and community sectors. Through its innovative network model, CTN’s commitment to providing family-centered care is anchored by an electronic client record that is shared across its partner organizations and provides the foundation for integrated plans of care and services.Dedicated to creating a vibrant community where all kids, youth and families belong, we have a strong commitment to equity, diversity, inclusion, Indigeneity and accessibility. With this in mind, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of colour, members of the LGBTQ2S+ communities and others. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.What We OfferCompetitive compensation including optional participation in the Healthcare of Ontario Pension Plan (HOOPP) and vacation pay entitlementAn opportunity to contribute to the work of a not-for-profit organization that provides services to kids and youth with disabilities and developmental needs and their familiesThe chance to be a part of a culture with an organization that values inclusion, collaboration, responsibility, and innovationThe opportunity to work with us to achieve CTN’s strategic goals of putting people at the centre of what we do, striving for excellence, fostering a culture of accountability and stewardship to support community needs, and transformation through equitable data-driven service innovationJob SummaryCTN is seeking a full‑timeSupervisor, Programs & Servicesfor a 12 month contract, with the potential for a long‑term extension. The Supervisor will provide leadership to and oversee the day‑to‑day operation of CTN’s Intake Services program. The role supports the Manager, Intake Services in system development, service delivery and coordination, service monitoring, evaluation, and continuous quality improvement. The role provides leadership to diverse teams performing administrative, clinical, non‑clinical and/or program coordination roles including Team Assistants and/or Service Navigators. This position reports to the Manager, Intake Services.ResponsibilitiesThe successful incumbent will be responsible for the following duties and responsibilities:Leadership Responsibilities:Working in partnership with the Manager, Intake Services, the Supervisor, Programs and Services will:Recruit, train, supervise, and support direct reports,



including performance appraisals and professional development planningMonitor team performance, workload, and productivity; provide coaching,feedback, and guidance as requiredLead and facilitate regular team meetingsOversee employee schedules and leave requests, including vacation, sick time, and other leavesEnsure team adherence to CTN policies, procedures, and standard operating practicesOperational Responsibilities:Lead the day‑to‑day operations of the Intake Services team, ensuring effective, consistent, and high‑quality service deliveryEnsure services are grounded in CTN’s pillars of clinical service delivery, including family‑centred service, integrated service, solution‑focused coaching, and the F‑Words of Child DevelopmentRespond to operational, clinical and/or service‑related questions, concerns, and issues; elevate to the appropriate Manager, as requiredMonitor and analyze program‑level metrics related to daily operations, service quality and customer service to support daily operational planning and ensure alignment with CTN standardsCoordinate and supervise daily departmental activities including developing program schedules, assigning and monitoring work, implementing productivity standards, resolving operational issues, maintaining reference materials and overseeing implementation of new processesSupport evaluation, outcome measurement, and continuous quality improvement activitiesSupport the implementation of change initiatives by reinforcing new practices and processes across the teamSupport management of complaints and quality issues in collaboration with the Manager Intake Services, CTN program leadership and/or Client Experience Specialist/Specialty Team FacilitatorComplete other duties and projects as assignedNetwork and Community Responsibilities:Work collaboratively with CTN employees, service provider organizations and community partners to support effective service delivery and positive outcomes for kids, youth, and familiesBuild and maintain strong relationships with external partners, including service provider organizations, school boards, and community agenciesLiaise with service provider organization and community leadership to address day‑to‑day operational mattersShare issues, themes, and feedback with the Manager, Intake Services to inform service planning and network discussionsParticipate in and lead network committees, working groups, and service planning initiatives as assignedSupport network learning and capacity‑building activities, including the use of CTN tools and resourcesRemain current on best practices, trends, and emerging issues relevant to clinical services funded by CTN, the Network and families servedQualificationsA minimum of a four‑year university level degree in Healthcare, Social Service, or equivalent is requiredMinimum of five (5) years of pediatric experience in the healthcare,



education or social service sector is requiredMinimum of three (3) years of leadership experience is preferredMust be a current member in good standing with the appropriate regulatory college, as applicableDemonstrated leadership, coaching, collaboration and facilitation skillsCommitment to and expertise in facilitating the skilled growth and development of self and othersFamiliarity with Electronic Medical Record/Health Record systems and client documentationA strong understanding of inter‑professional practice and experience in collaborative network delivery models and CTN’s 4 pillars of clinical service delivery: family centred service, integrated service, solution focused coaching and the F‑Words of Child DevelopmentDemonstrated business professionalism with respect to confidentiality, good judgement, discretion and accountabilityDemonstrated experience in supporting program implementation, project coordination and quality improvementDemonstrates creativity, systems thinking and solution‑oriented mindset in day‑to‑day workExcellent organizational, time management and interpersonal skills including strong oral and written communication and presentation abilitiesDemonstrated ability to navigate, simplify, and support improvement of complex operational or service delivery processesWorking knowledge of relevant legislation and professional college guidelines, service and system integration and inter‑professional practice literature and program and system evaluationAbility to work flexible hours in support of requirements that may fall outside of the typical work hour frameworkKnowledge of the children’s service systems in Simcoe County, Toronto and York Region considered an assetAbility to communicate in French or other languages considered an assetExperience with and understanding of various cultures and cultural communities including Francophone, First Nations, Métis, and Inuit communities considered an assetCertified First Aid considered an assetDemonstrated commitment to a safe environment for staff, clients, and families by working in compliance with the Occupational Health & Safety Act and related policiesAbility to travel to assigned office, between CTN sites and/or other locations as requiredRequired Candidate ActionsProduce a clear police record check with a vulnerable sector check prior to start of employmentBe able to travel to assigned office, between CTN sites and/or other locations as requiredMaintain the ability to work effectively in a temporary hybrid environment and have access to appropriate internet capacityProvide supporting documentation to confirm eligibility to legally work within Canada (e.G., SIN, Canadian birth certificate, passport, citizenship certificate, permanent residence card, open work permit or valid receipt from Immigration Canada of an application for a post‑graduate work permit)Location and CompensationOffice Location: Richmond Hill or BarrieSalary Range: $99,481 – $110,534CTN’s total rewards package includes competitive compensation, optional participation in the Healthcare of Ontario Pension Plan (HOOPP), vacation pay entitlement, and the opportunity for hybrid work (position specific)#J-18808-Ljbffr

📌 Supervisor, Programs & Services - C$99,481 - C$110,534 A Year (Winnipeg)
🏢 Children’s Treatment Network
📍 Winnipeg