Turn fitness enthusiasm into exceptional member service by managing accounts, answering calls, and creating a warm, inviting Crunch club experience.

This Member Services Representative position supports Crunch Fitness members, guests, coworkers, and community through daily engagement. You will provide courteous phone service, explain club facilities and hours, communicate programs, and respond to requests. The role also includes sales activity, facility upkeep, and booking Crunch One Kick Offs.

Key Responsibilities:

- Provide excellent service while managing members’ accounts
- Handle phone calls courteously and professionally
- Explain club facilities, services, and operating hours
- Maintain a clean facility and address member issues
- Foster welcoming interactions with members, guests, and coworkers

Requirements:

- Minimum one year in a service-oriented position
- Experience in a similar industry preferred
- Strong written and verbal communication abilities
- CPR/AED certification required or obtainable within thirty days
- Prolonged standing and walking required for daily duties

Bring fitness passion, transparent communication, and strong customer service to Crunch Fitness member accounts, calls, and club operations.

📌 Fitness Club Member Services Representative (Canada)
🏢 Crunch Fitness
📍 Canada