About MSH InternationalMSH International is a leading provider of international health insurance, business travel insurance, and assistance solutions, supporting organizations and individuals operating globally. We specialize in delivering flexible, customized insurance solutions backed by high-touch service and global expertise.About the OpportunityWe're looking for aKey Account Managerto support one of our largest and most important client relationships.This isn't your typical account management role. You'll partner with a large client network made up of multiple school entities, helping ensure a seamless experience for administrators, students, and stakeholders. From onboarding new schools to analyzing data trends and leading strategic projects, you'll play a critical role in shaping the client experience and driving long‑term success.If you enjoy managing complex accounts, working with data, presenting to clients, and collaborating across teams, this role offers plenty of variety, ownership, and growth opportunities.What You'll Be DoingBuild Strong Client PartnershipsServe as the primary point of contact for one of our key clientsDevelop trusted relationships with school administrators, brokers, and stakeholdersDeliver exceptional service and ensure a positive client experienceSupport client retention and identify opportunities to improve service and program offeringsNavigate complex account structures while maintaining consistency across multiple entitiesLead Onboarding & ImplementationSupport the successful launch of new schools and insured populationsCoordinate with internal teams including underwriting, operations, and assistance servicesCreate onboarding plans, timelines, and communication strategiesProvide training and guidance on coverage, claims,



and member servicesHelp clients feel confident and supported throughout the implementation processAnalyze claims data, utilization trends, and account performanceBuild reports, dashboards, and renewal presentationsIdentify trends and opportunities to improve outcomes for clientsEnsure policy and eligibility data remains accurate and up to dateSupport renewal discussions with meaningful recommendationsDrive Projects & Continuous ImprovementContribute to strategic initiatives and new business solutionsCollaborate across departments to enhance processes and service deliverySupport product enhancements and digital transformation projectsHelp pilot and roll out new programs within the education and international student marketPresent with ConfidenceLead onboarding sessions, business reviews, and renewal meetingsTranslate complex insurance concepts into clear, easy-to-understand languageCreate polished presentations and client communicationsRepresent MSH with professionalism and credibilityWhat You BringExperience3-5+ years of experience in account management, client services, insurance, or a related fieldExperience managing complex clients or multiple stakeholdersBackground in insurance, education, international student services, or global mobility is an assetTechnical SkillsAdvanced knowledge of Microsoft Excel, PowerPoint, and WordExperience using Salesforce, Power BI, or similar CRM and reporting toolsKnowledge of group benefits, international health insurance,



or travel insurance is preferredUnderstanding of claims processes, policy structures, and underwriting principles is a plusWhat Will Help You SucceedStrong analytical and problem‑solving skillsExcellent attention to detail and organizationOutstanding written and verbal communication skillsConfidence presenting to clients and senior stakeholdersAbility to manage multiple priorities and adapt to changing needsA proactive, solutions-focused mindsetA collaborative approach and desire to work as part of a teamWhy Join MSH?Salary:$65,000 - $75,000 CAD annually + variable bonus (Final compensation will be based on experience, skills, and qualifications.)Hybrid/remote work environmentMonday‑Friday schedule with standard business hoursCompany‑provided laptopComprehensive health advantages and Employee Assistance ProgramWellness spending accountRRSP matching programMinimum 3 weeks of vacation plus generous sick and flex daysCareer growth opportunities across teams and functionsA collaborative culture where your ideas matterSupportive leaders who are invested in your successOur Commitment to InclusionMSH International is committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all qualified candidates and are dedicated to providing a barrier‑free recruitment experience.If you require accommodation at any stage of the recruitment process, please let us know. We will work with you in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).In accordance with Ontario's Working for Workers Four Act, 2024, MSH confirms that artificial intelligence tools may be used during the recruitment and selection process.#J-18808-Ljbffr

📌 Account Manager - Strategic Partnerships - C$65,000 - C$75,000 A Year (Winnipeg)
🏢 MSH International
📍 Winnipeg