Job OverviewWork Location: London, Ontario, CanadaHours: 37.5 per weekLine of Business: TD WealthPay: $69,700 - $98,400 CADAccountabilitiesSupervise and manage day‑to‑day operations of the branch.Coach and develop employees to proactively identify client product and services needs and deliver on the business sales, advice strategies and individual goals.Lead the recruitment and selection process for all support staff hires to ensure a highly diverse, qualified workforce to achieve business objectives.Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.Promote a fair and inclusive environment that supports a diverse workforce and encourages the team to achieve common goals and objectives.Contribute to the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner.Actively participate and contribute in national MCS conference calls, national and regional calls,



providing input and feedback as required.Contribute to operational improvements and coordinate the implementation of new policies & procedures intended to improve the quality of the client experience.Remain abreast of client feedback on service quality and coach the team towards preventing issues and improving the client experience.Provide leadership for all national and branch projects and initiatives.Lead change‑management initiatives, together with Branch Management, to ensure smooth implementation and early adoption.Assist the support team with day‑to‑day problem resolution and escalation requests.Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with bank and industry Code of Conduct.Qualifications7+ years of related people manager experience.Deep knowledge of wealth management, industry, and markets.Successfully licensed as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO).Excellent people management, coaching, and stakeholder management experience.Solid process management knowledge and understanding of business and operational function areas supported.Excellent decision‑making skills.Ability to handle critical and/or high‑risk issues effectively.Post‑secondary/university degree.BenefitsBase salary plus variable compensation.Health and well‑being benefits.Retirement and savings plans.Paid time off and banking perks and discounts.Career development and reward and recognition programs.#J-18808-Ljbffr

📌 Manager Client Services Ii - Investment Management (London) - C$69,700 - C$98,400 A Year (Winnipeg)
🏢 TD Wealth
📍 Winnipeg