Make a positive impact as a Collection Customer Service Agent. Utilize your empathy and listening skills to assist clients with payment agreements in a supportive environment.In this full-time role, you'll foster trust-based relationships with clients while analyzing and understanding their financial situations. Your customer service and advisory skills will help form effective solutions tailored to individual needs. As part of a hybrid team, you will begin with a comprehensive training program designed to hone your skills in client engagement and support.Key Responsibilities:Contact clients to establish trusting relationshipsAnalyze clients' financial situations with careAddress client needs and resolve issues efficientlyPropose tailored solutions for financial agreementsEducate clients on financial perks and optionsRequirements:High school diploma requiredProven customer service and advisory experienceBilingual in English and FrenchExpertise in building strong client relationshipsAbility to assess large volumes of informationBring your passion for customer service and empathy to help clients navigate their financial journeys.

📌 Collection Customer Service Agent Role (Montreal)
🏢 National Bank of Canada
📍 Montreal