Job Category: Community Impact and ProgramsRequisition Number: HOUSI002160Posted : October 20, 2026Part-TimeOn-siteLocationsShowing 1 locationEdmontonEdmonton, AB T5H3J7, CANDescriptionThe Mustard Seed is a certified Best Christian Workplace and humanitarian organization whose vision is to build community, grow hope and support change. The Mustard Seed combats the root causes of poverty throughout Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services – food, clothing, and shelter, and is now increasing our support services – health & wellness centers, education, and employment coaching, as well as permanent supportive housing to those living in poverty within Alberta and British Columbia.The Shelter Team Lead works alongside the Shelter Support Workers and the volunteers on the front line and is responsible for the running of basic services at the shelter. The team lead fulfills the mission of The Mustard Seed's ministry by maintaining a high level of professionalism, respect and gratitude with all staff, donors, volunteers, community participants and visitors. The team lead makes the final decision when it comes to matters occurring on the floor and oversees shift operations. Crisis intervention and conflict resolution are daily occurrences for this role.Position Type: Permanent Part time Schedule: 8-hour shifts, 4:00 p.M. to 12:00 a.M. (four days on, four days off)Reporting to: Shelter SupervisorLocation: Strathcona ShelterRFR#: 2319MAJOR DUTIES AND RESPONSIBILITIESBe a supportive and proactive leader overseeing the Shelter Support TeamFollow appropriate health protocols and recommendationsParticipate in daily sanitization of sleeping areas, common areas, and restroomsEnsure provision of a warm, safe, clean space for respite for up to 40 adultsEnsure the follow through of the Support Staff's responsibilitiesTrain, oversee,



and mentor employees and volunteersProvide feedback and encouragement to Support StaffFacilitate team and critical incident debriefsCollaborate with Shelter Supervisor regarding operational and staffing concernsLiaise with Strathcona Shelter Staff and Wellness AdvocatesSupport the dignity of our guests by seeking to identify their needs in a respectful mannerEncourage and assist guests to seek resources and services that support guests in achieving their goalsEnforce guest suspensions when necessaryProvide crisis intervention as requiredProvide person-centered support and care to guests in a flexible way that meets their needsTake initiative to assess situations and make appropriate decisions to support staff and guestsBe comfortable having spiritual conversations with guestsEnsure that all emergency systems are fully operational and respond to any emergenciesWithout direct supervision, be responsible for maintaining accurate records as requiredComplete daily reports—ensure delivery of incident reports and collection and reporting of statisticsRespect proper boundaries with guestsParticipate in all staff trainingAttend regular general meetings and support meetings with supervisorSupport the ministry within The Mustard Seed CommunityAct as a positive ambassador of The Mustard SeedMINIMUM QUALIFICATIONS AND SKILLSMinimum 1 year experience in a social serving agency and/or counselling experienceExperience working within the culture of the inner city and/or with the less fortunateA demonstrated passion to be involved in ending homelessness in AlbertaMinistry background considered a strong assetEducation in Social Work; Psychology; Counselling or related fields considered a strong assetStrong leadership skillsStrong people and communication skillsAble to multi-task and demonstrate organizational skills with shifting prioritiesKnowledge of mental illness and addictionsCustomer service experience an assetA self-starter with the ability to work in a cross-functional teamDesire to serve amongst a marginalized populationExperience working with volunteersWORKING CONDITIONSWorking hours will include some or all of the following: 10:0 am to 8:00 pm. Shift times are subject to change with pandemic response needs.The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests.This position is often fast-paced, and requires moderate amount of mental effort to analyze information and problem solve.This position requires the training and usage of two-way radio communications; MS Office based computer programming, and other database systemsThis position is often fast-paced and requires moderate amount of mental effort to analyze information, problem solve and process documents and data.Moderate mental effort required to successfully accomplish the essential job functions such as responding to clients, intense situations (including traumatic incidents) and providing information.The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests.This position requires the training in usage of a two-way radio communications; MS Office based computer programming, as well as the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTALK.ADDITIONAL REQUIREMENTSMust have legal authorization to work in Canada on a full-time basis for anyone other than current employer.An employment background check is required for all positions at The Mustard Seed.As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed.NOTEYour privacy is important to us. The information we collect is used solely for consideration for employment.We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.Please visit our careers page to see more job opportunities.

📌 Housing Focused Shelter Team Lead (Edmonton)
🏢 The Mustard Seed Society
📍 Edmonton