Location: St. Jacobs, ON - 5 days on-siteLength: 6 month contractRate: $30-35/ hourJOB DESCRIPTIONInsight Global is looking for a Level 2 Application Support Analyst to join a leading retail organization and provide technical support for critical in-store applications and systems. This role is responsible for troubleshooting escalated issues from Level 1 support, diagnosing software and hardware problems, supporting upgrades and testing initiatives, and delivering exceptional customer service to retail store users. The ideal candidate will have strong technical troubleshooting skills, experience in a customer-facing support environment, and a willingness to work on-site and participate in an after-hours support rotation.REQUIRED SKILLS AND EXPERIENCE8-10 years of experience with Level 2 supportAbility to troubleshoot software, hardware, and system issuesFamiliarity with Windows/SUSE Linux operating systemsAbility to work in a fast-paced office environment and ability to work flexible hours (either morning shift or afternoon shift) and overtime when required. Outstanding communication skills#J-18808-Ljbffr

📌 Level 2 Support - C$30 - C$35 An Hour (Kitchener)
🏢 Insight Global
📍 Kitchener