We are looking for a dependable, organized, and proactive Operations & Quality Lead to play a key role in the day-to-day delivery of our commercial janitorial services.Working closely with our Manager, you will be our eyes and ears in the field — visiting client locations, inspecting work, supporting cleaning teams, addressing service issues, and helping ensure the standards we promise our clients are consistently delivered.This is a hands-on, field-focused role for someone who takes ownership, notices the details, communicates well, and follows through.What You'll DoQuality & Account SupportConduct regular inspections at client locations to ensure cleaning standards and scopes of work are being metDocument deficiencies, photos, corrective actions, and inspection resultsCommunicate issues to cleaning staff and ensure corrective work is completedFollow up and re-inspect when necessaryIdentify recurring quality issues and work with the Manager and cleaning teams to resolve themProactively address service concerns before they become client complaintsAssist with client walkthroughs, follow-ups, and new account start-upsField Operations & Staff SupportMaintain a regular presence across assigned client accountsProvide direction, coaching, and support to cleaning staffAssist with onboarding, site orientation, and training of new employeesHelp coordinate coverage for call-ins and employee absencesCommunicate schedule changes and operational priorities to staffAddress routine service and performance issues,



escalating larger concerns to the Manager when appropriateStep in with hands‐on operational support when needed to ensure service commitments are metSupplies & EquipmentMonitor cleaning supplies and inventory at client locationsCoordinate and complete supply deliveries as requiredIdentify equipment issues and help coordinate repairs or replacementsEnsure cleaning teams have the supplies and equipment needed to perform their work effectivelyWhat We're Looking ForWe're looking for someone who:Is dependable, accountable, and takes ownership of their responsibilitiesHas excellent attention to detail and a strong eye for cleaning qualityIs confident providing direction, coaching, and constructive feedbackCommunicates professionally with employees, management, and clientsIs organized and capable of managing multiple accounts and prioritiesCan work independently, use good judgment, and solve problems in the fieldTakes initiative and addresses issues rather than waiting for them to be reportedIs adaptable and willing to support the operation where neededExperience in commercial cleaning, janitorial services, facilities, hospitality, property services, quality assurance, or field operations is considered an asset.RequirementsValid driver's licenceReliable vehicle and ability to travel regularly between client locationsAbility to successfully pass a criminal record checkComfortable using a smartphone, email, and basic scheduling or inspection applicationsAvailability to work a flexible schedule,



including some evenings and additional hours when operational needs requireHours & ScheduleOur commercial cleaning operations take place at different times throughout the day and evening, so flexibility is an important part of this role.Some inspections, training, and employee support need to take place while cleaning teams are in office, which may require evening hours. Additional hours may also occasionally be needed for employee absences, new account start-ups, client needs, or other operational requirements.We're looking for someone who can adjust their schedule when needed while taking ownership of the responsibilities of the role.What We OfferCompetitive hourly compensation based on experienceCompany gas card for approved work-related travelOpportunity for additional hours based on operational needsOpportunity for increased responsibility as the company growsA varied, hands‐on role with meaningful independence in the fieldSupport from an established Manager while having a direct impact on employees, clients, and service qualityWhy This Role MattersThe Operations & Quality Lead is an important connection between our Manager, cleaning teams, and clients.You'll help make sure our teams have the direction and support they need, our accounts are regularly inspected, problems are addressed promptly, and our clients receive the consistent, dependable service they expect.We're looking for someone who can become a trusted part of our operation — someone who takes ownership, follows through, and helps keep things running smoothly in the field.If you're organized, dependable, comfortable working with people, and take pride in making sure things are done properly, we'd like to hear from you.

📌 Operations & Quality Lead (St. John's)
🏢 ServiceMaster Clean of St. John's
📍 St. John's