Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—togetherJob Type:Full-time, PermanentCompensation:Starting at $60,000 CAD per yearScheduled Hours:37.5 hours per weekNew Era Technology is seeking a motivated and organizedBilingual BPO Team Leadto support our growing operations team in Saint-Jean-sur-Richelieu.This role is ideal for someone with team leadership, administrative, customer service, or contact center experience who is looking to expand their operational management skills in a fast-paced and collaborative environment.As a Team Lead, you will oversee daily operations for a Parking Enforcement program while supporting service delivery activities across other customer service and contact center programs.You’ll have the chance to lead employees, improve processes, track performance metrics, and contribute directly to client success.HIERARCHY: The BPO Onsite Team Lead reports directly to the BPO Senior Manager who reports to the Customer Success Director who reports to the Executive Vice President CX Practice who reports to the Executive Vice President of Professional and Field Services division who reports to the Chief Executive Officer.What You’ll Be Doing :Primary Tasks and ResponsibilitiesProvide day-to-day support and guidance to employeesAssist with onboarding and training new team membersPromote a positive and productive team environmentHelp employees achieve quality and performance goalsSupport performance coaching and recognition activitiesOperations Support:Coordinate daily Parking Enforcement processing activitiesMonitor work volumes and ensure tasks are completed on timeAssist with customer payment processing and record keepingSupport document management, printing, scanning, and mailing activitiesHelp maintain quality standards and operational accuracyReporting & Administration:Track operational metrics and team performanceAssist with creating reports and PowerPoint presentationsUpdate spreadsheets and operational documentationSupport scheduling and workforce planning activitiesParticipate in monthly client reporting processesOffice Coordination:Assist with office organization, supplies, and equipment managementCoordinate shipping and receiving activitiesHelp maintain inventory recordsSupport general office operations and vendor coordinationAdditional Responsibilities:Participate in continuous improvement initiativesSupport special projects as neededPerform other related duties as assignedWhat We’re Looking ForRequired Qualifications:Fluent in both English and French (spoken and written)2+ years of experience in a customer service, contact center, administrative, operations, or team lead rolePrevious experience leading, mentoring, or coaching employeesStrong organizational and multitasking skillsExcellent communication and interpersonal skillsStrong Microsoft Office skills, particularly Excel, Outlook, and PowerPointAbility to prioritize work and meet deadlinesAbility to work onsite in Saint-Jean-sur-Richelieu three days per weekPreferred Qualifications:Experience in a contact center, BPO, municipal, administrative, or customer service environmentExperience tracking KPIs or performance metricsFamiliarity with scheduling or workforce planningExperience using CRM or customer service softwareExperience with payment processing or cash handlingExperience with Genesys or other contact center platforms is considered an assetDon't meet every qualification? We encourage you to apply. We're looking for individuals with strong leadership potential, organizational skills, and a commitment to delivering excellent customer service.Language Skills:Fluency in French and English (spoken and written) is mandatory.Over 80% of New Era’s clientele is English-speaking.Location RequirementThis hybrid position requires employees to work onsite inSaint-Jean-sur-Richelieu, Quebec,



three days per week. Applicants must reside within reasonable commuting distance of the office.Typically, Monday through Friday, standard business hours.TravelMinimal to none.Why Join New Era?Competitive salary of$60,000 CADMonday to Friday schedule (37.5 hours per week)Paid trainingSupportive leadership teamGroup benefits after probationRRSP programPaid vacation and holidaysGrowing global technology organizationBenefits and Compensation Details:Computer equipment provided.No sales or solicitation.37.5 hours per week, Monday to Friday.Dynamic work environment and great team.Paid training.Quick onboarding.CompensationTwo paid sick days (after 3 months of employment).Two weeks of vacation.RRSP program (available after 6 months of employment).Paid holidays.Qualifications: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EEO/AA StatementNew Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.New Era Technology is committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).#J-18808-Ljbffr

📌 Team Lead, Bpo Services (Bilingual) - C$60,000 A Year (Winnipeg)
🏢 New Era Technology
📍 Winnipeg