Are you interested in an prospect to grow professionally within a positive and progressive culture? Northern Health is seeking a Patient Care Quality Officer to join our Risk and Compliance department.Reporting to the Regional Manager, Patient Care Quality Office, and working closely with the management team (Health Services Administrators, Managers, Chiefs of Staff, Department Heads), the Patient Care Quality Officer (PCQO) supports the Northern Health Authority in its focus on establishing and maintaining effective relationships with our patients/clients/residents. The PCQO provides leadership and expert consultation in the identification, management, resolution and education of patient/client/resident issues and works in collaboration with key stakeholders, internal to the organization to facilitate resolution of patient/family complaints and to minimize risk exposure/liability claims to the organization.



The PCQO ensures that avenues for patient/resident/client feedback are accessible, that complaints and concerns are addressed in a timely, appropriate, and respectful manner.The PCQO is also responsible for ensuring a system for tracking, analyzing and reporting client feedback activities and identifying opportunities for improvement for the organization. The PCQO works closely with the Risk Management staff, referring to them all client feedback issues with potential liability or other risks requiring reporting to Health Care Protection Programs.Starting salary will be approximately from $76,111 to $95,138 and will be based on education, training, experience, and salaries of similar positions.#J-18808-Ljbffr

📌 Patient Care Quality Officer Prince George - C$76,111 - C$95,138 A Year (Winnipeg)
🏢 Northern Health
📍 Winnipeg