Use merchant operations expertise and SQL insights to improve customer experience, efficiency, and financial health across Uber delivery partnerships.
As a Customer Success Manager, you will serve as a trusted operational advisor to Uber merchants. You will use dashboards, reporting tools, and performance metrics to translate insights into recommendations. Close collaboration with Account Managers supports account strategy, revenue growth, product adoption, and merchant satisfaction.
Key Responsibilities:
- Optimize merchant operational health across delivery performance areas
- Translate performance insights into recommendations for Account Managers
- Lead quarterly business review preparation and presentations
- Support upselling and cross-selling with Account Managers
- Advocate cross-functionally to resolve merchant issues
Requirements:
- At least four years of full time experience
- Bachelor’s degree
- Background in sales, success, account management, or retail
- Experience using metrics to inform business decisions
- Ability to present and influence varied stakeholders
Bring analytical judgment, operational excellence, and account collaboration to strengthen merchant outcomes across Uber’s delivery platform.
📌 Uber Merchant Operations Success Manager (Toronto)
🏢 Uber
📍 Toronto