Drive SaaS client onboarding at Flipp through scalable processes, stakeholder alignment, and product training in a remote-first environment. Turn implementation plans into successful launches.

This Customer Success Implementation Manager leads customized onboarding plans based on customer goals and success criteria. You will develop project plans, coordinate product integrations, and provide actionable program updates. You will also improve processes, create documentation, and support adoption through training and guidance.

Key Responsibilities:

- Develop customized onboarding plans and project schedules
- Oversee retailer onboardings and product integrations
- Coordinate delivery across technical and product teams




- Create training sessions and product documentation
- Report program health, risks, and mitigation plans

Requirements:

- Five or more years in implementation, project management, or customer success
- Proven timeline management and risk mitigation experience
- Robust workback schedule development skills
- Excellent verbal and written communication abilities
- CRM or project management tool experience

Bring program management, onboarding, and cross-functional communication skills to help Flipp customers adopt scalable product solutions.

📌 SaaS Client Onboarding Program Manager (Toronto)
🏢 Flipp
📍 Toronto