Shape fair complaint resolution and privacy practices at Meridian through complex investigations, regulatory knowledge, and disciplined case management. Work hybrid from Toronto or St. Catharines.

This Senior Manager leads escalated member concerns while fulfilling Member Relations Officer and Deputy Privacy Officer responsibilities. You will oversee sensitive investigations, privacy incident response, access-to-information requests, complaint requirements, and pricing exception governance. Success requires objective judgement, solid documentation, and collaboration across Legal, Risk, Compliance, AML, Corporate Security, business leaders, and regulators.

Key Responsibilities:

- Oversee sensitive member investigations and objective complaint resolutions
- Coordinate privacy incident triage, mitigation, reporting, and closure




- Support Privacy Commissioner matters and information access requests
- Maintain complaint, market conduct, privacy, and control compliance
- Present risks, trends, recommendations, and decisions to governance audiences

Requirements:

- Eight or more years in financial services or related disciplines
- At least three years leading professional or specialized teams
- Strong investigation, negotiation, facilitation, and influencing skills
- Working knowledge of Ontario credit union and privacy requirements
- Degree in business, finance, law, public administration, or related discipline

Use investigative leadership, privacy oversight, and regulatory judgement to protect member trust through consistent Meridian resolutions.

📌 Senior Manager Complaint Resolution Privacy (St. Catharines)
🏢 Meridian Credit Union
📍 St. Catharines