Improve customer experiences through Technical Writer work spanning support documentation, usage data, and clear customer-focused content.

At Hootsuite, this full time Technical Writer partners with Customer Support and Product teams. You will develop internal Knowledge Base and external Help Center content, identify information needs, and make guidance easier to find. The work supports publishing training, product updates, and content adoption.

Key Responsibilities:

- Assess content needs with Customer Support and Product teams
- Develop new content from requests and proactive collaboration
- Build writing standards, processes, and workflows
- Align training materials with Help Center content
- Remove barriers to content usage and adoption

Requirements:

- Bachelor’s degree and two to five years’ experience
- Customer service, documentation, or knowledge management background
- Operational support or SaaS environment experience preferred
- Content authoring software experience and basic HTML and CSS
- Strong communication, customer focus, and decision-making abilities

Bring customer-focused writing, collaboration, and content strategy skills to Hootsuite’s Knowledge Base and Help Center.

📌 Customer Support Content Writer (Vancouver)
🏢 Hootsuite
📍 Vancouver