Shape customer outcomes through LSEG Pricing & Reference Services, combining value planning, adoption strategy, and financial data knowledge.

This Senior Associate Customer Success Manager serves as a trusted advisor to leading financial institutions. You will create Value Plans, clarify customer objectives, and guide organizations toward stronger use of LSEG services. The position connects customer discovery, solution education, risk mitigation, and commercial expansion.

Key Responsibilities:

- Create and track customer Value Plans and objectives
- Lead discovery on data needs, delivery, and workflows
- Ensure customers maximize returns from licenses and contracts
- Identify up-sell and cross-sell opportunities with partners
- Manage issues, escalations, and cross-functional ownership

Requirements:

- Five-plus years of commercial B2B customer experience
- Understanding of pricing, reference data, and data governance
- Experience with APIs and cloud-based data delivery
- Robust presentation, facilitation, and communication skills
- Strong project management and problem-solving skills

Use consultative customer management and PRS expertise to help financial institutions achieve measurable LSEG solution value.

📌 Pricing And Reference Services Success Manager (Toronto)
🏢 LSEG
📍 Toronto