Direct Dilawri Vancouver’s Service and Parts departments with a focus on profitability, warranty compliance, inventory control, and customer satisfaction.

As Fixed Operations Manager, you provide strategic direction while supervising departmental teams and reporting to the General Manager. You manage operating budgets, manufacturer policies, legal requirements, and performance objectives. Your work supports solid CSI results and effective dealership operations.

Key Responsibilities:

- Supervise and coach Service and Parts departmental teams
- Maintain high Customer Satisfaction Index performance
- Monitor warranty claims, policies, and repair quality
- Manage parts inventory counts, returns, and reporting
- Develop marketing strategies for customer retention and acquisition

Requirements:

- Two to four years of Fixed Operations experience
- Solid customer service abilities and CSI commitment
- People management skills supporting high-performance teams
- Excellent written and verbal communication skills
- Proficiency with computers; CDK experience is an asset

Bring dealership leadership, warranty knowledge, and parts management expertise to Dilawri Vancouver’s integrated operations.

📌 Service and Parts Operations Manager (Vancouver)
🏢 Dilawri Group
📍 Vancouver