Manage irregular operations recovery for Flair passengers at Toronto’s YYZ Operations Control Centre. Coordinate re-accommodation, welfare, and communications.

Working within Passenger & Departure Control, the Passenger Recovery Coordinator identifies affected travellers and develops approved recovery solutions. Responsibilities include other-airline protection, recovery flights, hotels, transportation, meals, and accessibility requirements. The coordinator supports operating-plan execution while considering regulations, procedures, service standards, and costs.

Key Responsibilities:

- Assess recovery options across flights, airports, capacity, and transportation
- Coordinate other-airline protection within approvals and cost controls
- Track seats, hotels, transportation, and unresolved passenger cases




- Monitor passenger-care timelines and escalate compliance concerns
- Maintain shift handovers and prepare significant disruption summaries

Requirements:

- Minimum two years’ relevant operational experience preferred
- Knowledge of APPR, ATPDR, accessibility, and passenger-care requirements
- Calm execution during high-pressure, extended disruption events
- Experience with airline operational or departure-control systems preferred
- Legally eligible to work in Canada without restriction

Bring recovery judgment, cost awareness, and regulatory focus to Flair’s complex passenger disruption operations at YYZ.

📌 Irregular Operations Passenger Recovery Specialist (Toronto)
🏢 Flair Airlines
📍 Toronto