Shape exceptional front-of-house service at Olympia through reception operations, team development, and skilled guest recovery across London.

Carlisle Support Services seeks a Guest Relations Manager for a highly visible leadership position at Olympia. You will oversee the Corporate Office Reception, strengthen service standards, and manage guest flow. Working with multiple departments, you will support consistent, elevated experiences for tenants, visitors and colleagues.

Key Responsibilities:

- Oversee day-to-day reception operations and service delivery
- Drive seamless end-to-end customer journeys across departments
- Promote Olympia services and amenities to enhance engagement
- Support rota planning, resourcing and absence management




- Drive improvements through training, innovation and technology

Requirements:

- Experience developing people and managing performance
- Reception systems, CRM or access control experience
- Excellent organisation, planning and stakeholder communication
- Calm, emotionally intelligent and professional under pressure
- Natural service-driven mindset with strong ownership

Use front-of-house management, stakeholder relationships and continuous improvement to strengthen Olympia’s guest experience and team performance.

📌 Front of House Manager Olympia (Kensington)
🏢 Carlisle Support Services
📍 Kensington