Lead ServiceNow ITOM architecture for Tata Consultancy Services, connecting event management, service health, and enterprise operations across integrated technology environments. Apply robust architectural judgment.

This ServiceNow Architect role centers on enterprise service operations and scalable platform design. Use knowledge of ITOM, Discovery, Service Mapping, CMDB, and service topology. Collaborate with operations, SRE, infrastructure, application, security, and enterprise architecture teams. Guide designs toward approved ServiceNow practices and platform governance.

Key Responsibilities:

- Translate operational requirements into high-level solution designs
- Define scalable, secure, available, and maintainable architecture standards
- Review technical implementations against ServiceNow best practices
- Identify technology risks, dependencies,



and data-quality issues
- Maintain architecture documents and reusable design patterns

Requirements:

- Deep experience with ServiceNow ITOM and enterprise service operations
- Knowledge of service topology, relationships, and service-aware monitoring
- Experience integrating monitoring, cloud, network, and application platforms
- Understanding of ITSM Incident, Problem, Change, and Major Incident processes
- Experience defining ServiceNow governance, security, and platform architecture

Use ServiceNow ITOM, CMDB, governance, and integration expertise to support resilient enterprise operational architecture at TCS.

📌 ServiceNow ITOM Enterprise Architect (Toronto)
🏢 TATA Consultancy Services
📍 Toronto