Support Fortinet cybersecurity customers through network troubleshooting, system analysis, and explicit technical communication across complex cases.

This Technical Support Specialist role focuses on FortiSASE within Fortinet’s Technical Assistance Center team. You will investigate configurations and customer systems, use documentation and release notes to identify known problems, and recommend corrective actions. The work includes customer education, environment reproduction, problem isolation, escalation management, and case closure while coordinating expectations with customers.

Key Responsibilities:

- Investigate FortiSASE configuration and customer system information
- Consult documentation, bulletins, and release notes




- Educate customers about networking and product knowledge gaps
- Isolate problems and recommend potential new solutions
- Lead customer management meetings for technical escalations

Requirements:

- Strong troubleshooting and problem-solving skills
- Strong written and verbal communication skills
- Knowledge of BGP, Hub-and-Spoke technology, and SDWAN
- Understanding of LDAP, SAML, RADIUS, and OAuth
- Experience with firewalls, IDS/IPS, VPN, or virus scanning

Bring technical investigation, networking security, and customer education skills to Fortinet’s FortiSASE support team.

📌 Cybersecurity Network Support Specialist (Burnaby)
🏢 Perception Point
📍 Burnaby