Use IT infrastructure and desktop support skills to resolve branch technology issues for Bayshore HealthCare in Vaughan. This office-based position operates five days weekly.

The Technical Support Analyst provides operational IT leadership across assigned BHCS branches. You serve as a first contact for escalations, investigate ServiceNow tickets, and support hardware, software, accounts, and enterprise applications. Collaboration with the TSA/ISSU Manager, Branch Support, Area Directors, and NSC IT helps track and resolve issues.

Key Responsibilities:

- Investigate and resolve first and second level IT escalations
- Administer desktop software, systems, and enterprise applications
- Test, distribute, maintain, and troubleshoot user technology




- Document processes and follow enterprise technical procedures
- Recommend laptop and smartphone image enhancements

Requirements:

- Two to three years supporting IT infrastructure and desktops
- Information Technology, Computer Science, or related education
- Office 365 knowledge and administration experience
- Technical knowledge of hardware, software, and mobile devices
- Knowledge of operating systems and network technologies

Bring infrastructure support, incident resolution, and enterprise application knowledge to Bayshore HealthCare’s Vaughan branch operations.

📌 IT Infrastructure Support Analyst (Toronto)
🏢 Bayshore Healthcare
📍 Toronto