Use functional support, issue investigation, and client coordination skills to help Dealertrack lenders resolve technology and workflow challenges.

TRADER's Business Analyst supports Dealertrack Canada lender clients across production incidents, implementation activities, and platform changes. You will serve as a primary functional contact, determining whether issues involve configuration, data, expected behaviour, or product defects. The position requires explicit documentation, focused investigation, and close coordination with clients and internal teams.

Key Responsibilities:

- Act as a functional contact for lender issues
- Determine configuration, data, behaviour, or defect causes
- Coordinate internal follow-up through resolution and closure
- Provide lender impact, testing evidence,



and validation support
- Coordinate user roles, approvals, and access requirements

Requirements:

- Four-plus years in client-facing technology environments
- Ability to investigate issues and interpret business rules
- Experience documenting testing results and acceptance criteria
- Strong communication and coordination capabilities
- Attention to detail with production materials and change history

Apply functional analysis and client coordination skills to support Dealertrack lender workflows, incidents, access, and production validation.

📌 Lender Technology Support Business Analyst (Toronto)
🏢 AutoTrader.ca
📍 Toronto