Support BMO customers with account resolution, informed payment advice, and qualified service while reviewing delinquent and high risk accounts.

As an Account Resolution Advisor, you will manage customer conversations related to collections, payment status, and account transactions. You will build trust through expertise, develop long-term relationships, and address complex requests. The position also supports recovery planning, internal referrals, documentation, and strategic collections initiatives.

Key Responsibilities:

- Contact customers regarding applications and payment status
- Develop action plans to maximize recovery
- Manage transactions and refer customers internally
- Escalate unresolved situations to managers
- Maintain confidential customer and Bank information

Requirements:

- Three to five years of relevant experience
- Related post-secondary degree or equivalent combination
- Knowledge of credit qualifications and associated skills
- In-depth verbal and written communication skills
- In-depth influence and problem-solving skills

Apply your customer relationship, negotiation, and account resolution skills while supporting BMO’s Consumer Collections activities.

📌 BMO Account Resolution Advisor (Saskatchewan)
🏢 BMO
📍 Saskatchewan