Turn technical requests into effective solutions at Gowling WLG with help desk experience and practical hardware troubleshooting skills. This contract serves Ottawa.

As a six-month Deskside Technician, you will support applications, proprietary programs, and computer equipment used by the firm. The position suits technical professionals who can prioritize requests, apply problem-solving techniques, and communicate courteously. Responsibilities also include ticket documentation, loaner equipment, software installation, and workstation implementations.

Key Responsibilities:

- Assess requests by urgency, problem type, and staffing
- Resolve issues before escalating to appropriate groups
- Diagnose hardware and software problems
- Arrange external service calls or repairs
- Install software and review returned loaner equipment

Requirements:

- One year of directly related technical experience minimum
- Help desk or service desk experience preferred
- Computer Science college degree or equivalent
- Ability to prioritize and redefine priorities
- Skilled communication with firm members

Use service desk judgment, application knowledge, and hardware diagnostics to resolve support requests for Gowling WLG’s Ottawa office.

📌 Help Desk Hardware Support Technician (Ottawa)
🏢 Gowling WLG
📍 Ottawa