Advance patient experience for Indigenous clients with Vancouver Coastal Health in North Vancouver, BC. Use respectful communication and culturally safe care expertise.

As an Indigenous Patient Navigator, you help First Nations, Metis, and Inuit clients and families voice concerns and access care. You liaise with primary care teams, Indigenous community agencies, and interdisciplinary VCH providers. Your work supports safe people, places, and systems while informing service planning and evaluation.

Key Responsibilities:

- Help clients voice questions and concerns to care teams
- Act as a conduit between clients and providers
- Ensure patient care occurs respectfully and culturally safely
- Liaise with Indigenous community-based agencies




- Support patient experience processes across the health system

Requirements:

- Two to three years’ recent experience with Indigenous communities
- Strong understanding of Indigenous Peoples and history
- Knowledge of Trauma Informed Practice and Harm Reduction
- Effective verbal and written communication skills
- Intermediate word processing, spreadsheet, and database skills

Use patient advocacy, culturally secure communication, and health system knowledge to strengthen Indigenous client experiences across VCH.

📌 Indigenous Patient Experience Navigator (Vancouver)
🏢 Vancouver Coastal Health
📍 Vancouver